OIT Announcement – Annual Inventory of Computer Hardware and Devices

SJFC Office of Information Technology

OIT Notification Number: 2018-38
Date: 05-30-2018
Title: OIT Announcement – Annual Inventory of Computer Hardware and Devices

Description:

Dear Faculty and Staff,

This summer, the Office of Information Technology will be performing the annual inventory of computer hardware across campus, including in Faculty and Staff offices.  We will be coordinating with the Administrative Assistants to access areas that house SJFC computer equipment.  There will be minimal impact to faculty and staff as it will only take a few minutes to gather inventory data.

If there is equipment that is not in plain sight, we will e-mail the individual assigned that equipment to verify that they still have that hardware (Tablets and Laptops, etc.).

Thank you for your understanding and patience. If you have any questions, comments, or concerns, please contact the OIT Service Desk at (585)-385-8016.

Thank you,
OIT Service Desk

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St. John Fisher College
Office of Information Technology
OIT Service Desk
(585) 385-8016
http://go.sjfc.edu/oithelp 

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OIT ALERT: Phishing Attempt Threat Advisory “IT Service Desk Support”

SJFC Office of Information Technology

 

OIT Notification Number: 2018-35

 

Date: 05/17/2018

 

Title: OIT Security Alert: Phishing Attempt Threat Advisory "IT Service desk Support"

 

Description: OIT has been made aware of a recent phishing attempt with the email subject “IT Service Desk”. A Phishing email is one that attempts to trick you into clicking a link and typing in your SJFC username and password, thereby compromising your network credentials. A screenshot of the Phishing email is included below:

 

If you responded to this email, clicked on the link or have any questions related to this phishing attempt, please contact the OIT Service Desk at (585) 385-8016.

 

Please remember that OIT does not manage accounts in this manner and will never ask for your password for any reason via email and or phone call. As always, please ignore and delete any email you feel may be an attempt to Phish. Please feel free to contact us if you have any questions.

 

Thank you

Office of Information Technology

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

OIT Alert: Planned Maintenance – Pharos Upgrade Complete

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-34

 

Date: 05/16/2018

 

Title: OIT Alert: Planned Maintenance – Pharos Upgrade Complete

 

Description: The Pharos upgrade is complete and campus printing is now available. Thank you for your patience.

 

If you have any questions, please feel free to contact the Service Desk at (585) 385-8016 or by e-mail at oitservicedesk@sjfc.edu.

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

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Events Registration Software Update

SJFC Office of Information Technology

 

OIT Notification Number: 2018-33

 

Date: 2018-05-16

 

Title: Events Registration Software Update

 

Description:

 

OIT is currently upgrading Resource25 which is our events registration software.  During that time, the online Event Reservation form will be unavailable.  The upgrade process will begin this morning May 16th, 2018 and will continue through Thursday May 17th, 2018.

 

For events reservation information please contact the Events and Conferencing office at (585) 385-5200 or reservations@sjfc.edu

 

Thank you,

Office of Information Technology

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

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OIT Security Alert – Phishing Attempt Threat Advisory: “IT Service Desk”

SJFC Office of Information Technology

 

Number: 2018-32

 

Date: May 15, 2018

 

Title: OIT Security Alert – Phishing Attempt Threat Advisory: “IT Service Desk”

 

Description: OIT has been made aware of a recent phishing attempt with the email subject “IT Service Desk”. A Phishing email is one that attempts to trick you into clicking a link and typing in your SJFC username and password, thereby compromising your network credentials. A screenshot of the Phishing email is included below:

__________________________________________________________________

__________________________________________________________________

 

 

If you responded to this email, clicked on the link or have any questions related to this phishing attempt, please contact the OIT Service Desk at (585) 385-8016.

 

Please remember that OIT does not manage accounts in this manner and will never ask for your password for any reason via email and or phone call. As always, please ignore and delete any email you feel may be an attempt to Phish. Please feel free to contact us if you have any questions.

 

Thank you,

Office of Information Technology

 

—————————————-

Office of Information Technology

OIT Service Desk

St. John Fisher College

oitservicedesk@sjfc.edu

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

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OIT Alert: Planned Maintenance – Pharos Upgrade

SJFC Office of Information Technology

 

OIT Notification Number: 2018-31

 

Date: 05-15-2018

 

Title: OIT Alert: Planned Maintenance – Pharos Upgrade

 

Description:

 

This Wednesday, May 16th, 2018 between 5:00 PM – 06:00 PM, we will be performing a Pharos Upgrade.

During this time, campus printing will be unavailable.

 

If you have any questions, please feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

 

Regards,

 

St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

OIT Alert: Unplanned Outage – BlackBeltHelp (After-Hours Support) Telephony System Outage

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-29

 

Date: 2018-05-13

 

Title: OIT Alert: Unplanned Outage

 

Description: Unplanned Outage – BlackBeltHelp (After-Hours Support) Telephony System Outage

 

Dear Campus Community

 

Today at around 5:39 AM ET, our after-hours support team started receiving notifications about that our global, cloud-based telephony system – inContact (Specific to After-Hours support) – was intermittently unavailable.

 

Upon testing, we confirmed that inContact was refusing DNS and login connections to their service.

 

At around 5:55 ET, we created a severity one incident with inContact.

 

At around 6:30 AM ET, we received reports of DNS availability issues.

 

At approximately 8:10 ET, we able to access DNS services and login into inContact but access to inContact across all of our sites is still intermittent.

 

We will continue to post updates every hour until we have received a confirmation from inContact and each of our sites that services are fully up and running and accessible.

 

Workaround – Please visit the site below to use our Self-Service Portal.

·       https://go.sjfc.edu/oithelp

 

 

Regards,

 

OIT Service Desk

Office of Information Technology

St. John Fisher College

e-mail: oitservicedesk@sjfc.edu

phone: (585) 385-8016

http://go.sjfc.edu/oithelp

 

 

Scheduled Maintenance: MySJFC and Single Sign On (SSO) Service Upgrade

SJFC Office of Information Technology

 

OIT Notification Number: 2018-28
Date: 2018-05-10
Title: Scheduled Maintenance: MySJFC and Single Sign On (SSO) Service Upgrade
Description:

On Tuesday, May 15, 2018, mySFJC will undergo an update to enable our new single sign-on service. There will be intermittent outages from 4AM-8AM on May 15, 2018, to mySJFC. At this time, we will also migrate to our new campus single sign-on service, which will replace our existing service. Some services that were removed from Single Sign-on last year, will be re-added into the new system. You can access these services through the LaunchPad in mySJFC. This upgrade provides improved security for services through mySJFC and will allow single sign-on to more services.

Applications that will be effected

  • MySJFC
  • Banner 9
  • Blackboard
  • FisherSync
  • Gmail/Google Apps
  • Hoonuit
  • Patient Portal
  • Qualtrics
  • TutorTrac
  • Smarthinking
  • uAchieve

Regards,
OIT Service Desk
Office of Information Technology
St. John Fisher College
e-mail: oitservicedesk@sjfc.edu
phone: (585) 385-8016
http://go.sjfc.edu/oithelp

 

OIT Alert: Scheduled Maintenance Sunday May 13th, 2018; 5:00am – 11:00am

SJFC Office of Information Technology

OIT Notification Number: 2018-28
Date: 2018-05-09
Title: OIT Alert: Scheduled Maintenance Sunday May 13th, 2018; 5:00am – 11:00am
Description: Scheduled Maintenance 

Dear Campus Community,
This Sunday, May 13th, 2018 during the normal maintenance time, 5:00 am – 11:00 am, we will be performing maintenance on our servers.

During this time, you may experience intermittent issues accessing all of the IT services on campus. Some of these include:

  • Outlook mail
  • Webmail
  • Citadel (p-drive, department file shares)
  • Blackboard
  • Campus Printing
  • Self-service password reset
  • Campus website
  • Student Gmail

If you have any questions, please feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

 Thank you,
Office of Information Technology 

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St. John Fisher College
Office of Information Technology
OIT Service Desk
(585) 385-8016
http://go.sjfc.edu/oithelp 

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Blackboard Announcement for Faculty/Staff

SJFC Office of Information Technology

OIT Notification Number: 2018-27
Date: 2018-05-09
Title: Blackboard Announcement for Faculty/Staff
Description: Scheduled Maintenance

 Below you will find a few important reminders and updates related to Blackboard.

Summer and Fall Courses Created
You may have noticed that summer and fall courses are now created. These courses are available for you to begin to organize your course materials for each semester. Please remember that these courses are not available to students until you decide to make them available for student access.

Blackboard Upgrade
The Blackboard system will be upgraded between the spring and summer semester. The system will be unavailable from 12:00 AM the morning of Wednesday, May 16 through Friday, May 18 at 5:00 PM. Please take these dates into consideration as you are planning for any summer courses.

What’s New with the Blackboard Upgrade
Please view the attached What’s New in Blackboard documentation to learn more about the enhancements and new features that we will have following the upgrade.

Pre-Semester Prep Resource
Please view the attached Pre-Semester Prep documentation for specific instructions on the course copy process and how to make your course available to students.  

If you have any questions, please feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

Thank you,
Office of Information Technology

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St. John Fisher College
Office of Information Technology
OIT Service Desk
(585) 385-8016
http://go.sjfc.edu/oithelp 

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