OIT Alert: Unplanned Outage – Outlook Connectivity – Resolved

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-69

 

Date: 08/31/2018

 

Title: OIT Alert: Unplanned Outage – Outlook Connectivity

 

Description:  

The issue of sending and receiving messages in Outlook has been resolved. If you have any questions or concerns please contact the service desk at 585-385-8016 or via email at oitservicedesk@sjfc.edu.

Thank you

OIT Service Desk

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

Signature

 

OIT Alert: Phishing Attempt Threat Advisory “[ATTENTION REQUIRED] St. John Fisher College Revised Business Development, Implementation, and Review of Guidelines and Goals”

SJFC Office of Information Technology

 

OIT Notification Number: 2018-67

 

Date: 08/28/2018

 

Title: OIT Alert: Phishing Attempt Threat Advisory "[ATTENTION REQUIRED] St. John Fisher College Revised Business Development, Implementation, and Review of Guidelines and Goals"

 

Description: OIT has been made aware of a recent phishing attempt with the email subject "[ATTENTION REQUIRED] St. John Fisher College Revised Business Development, Implementation, and Review of Guidelines and Goals". A Phishing email is one that attempts to trick you into clicking a link and typing in your SJFC username and password, thereby compromising your network credentials. A screenshot of the Phishing email is included below:

 

If you responded to this email, clicked on the link or have any questions related to this phishing attempt, please contact the OIT Service Desk at (585) 385-8016.

 

Please remember that OIT does not manage accounts in this manner and will never ask for your password for any reason via email and or phone call. As always, do not click on any links or forward this email. Please ignore and delete any email you feel may be an attempt to Phish. Please feel free to contact us if you have any questions.

 

Thank you

Office of Information Technology

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

OIT Alert – Scheduled Maintenance – Banner Database Security Patch

SJFC Office of Information Technology

 

OIT Notification Number: 2018-66

 

Date: 08/28/2018

 

Title: OIT Alert – Scheduled Maintenance – Banner Database Security Patch

 

Description:

 

Dear Campus Community,

 

Tomorrow morning 08/29/2018 at 5:00am the Banner system will have emergency maintenance performed to apply a database security patch.  The process takes approximately 1 hour and Banner will be back online by 6:00am.

 

 

During this time you will be unable to access the resources below:

 

•          Banner 8

•          Banner 9

•          Fish’R’Net

 

If you have any questions, please feel free to contact the Service Desk at (585) 385-8016 or by e-mail at oitservicedesk@sjfc.edu.

 

Thank you,

Office of Information Technology

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

Signature

 

OIT Alert: Scheduled Maintenance – Voicethread | Tuesday August 28th, 2018; 10:00pm-11:00pm

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-65

 

Date: 08/27/2018

 

Title: OIT Alert: Scheduled Maintenance – Voicethread | Tuesday August 28th, 2018; 10:00pm-11:00pm


Description: On Tuesday, August 28th, between 10:00 PM – 11:00 PM, we will be performing scheduled
maintenance. The Voicethread application will be unavailable. If you have any questions, feel free to contact the Service Desk at (585) 385-8016 or e-mail us at
oitservicedesk@sjfc.edu

 

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

Signature

 

OIT Alert: Scheduled Maintenance – Wednesday August 29th, 2018; 9:00 PM – 12:00 AM

SJFC Office of Information Technology

 

OIT Notification Number: 2018-64

 

Date: 08/24/2018

 

Title: OIT Alert: Scheduled Maintenance – Wednesday August 29th, 2018; 9:00 PM – 12:00 AM

 

Description: On Wednesday, August 29th, between 9:00 PM – 12:00 AM, we will be performing scheduled maintenance on our servers. This maintenance may result in an inability to connect to the network, both wired and wireless, for those on campus. This will not affect the ability to access our systems from off campus.

 

If you have any questions, feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

 

Thank you, 

OIT Service Desk

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

Signature

 

OIT Alert – Telephone Service in Wegmans School of Nursing Restored

SJFC Office of Information Technology

 

OIT Notification Number: 2018-63

 

Date: 08/17/2018

 

Title: OIT Alert – Telephone Service in Wegmans School of Nursing Restored

 

Description: Telephone service in the Wegmans School of Nursing is restored. All phones in the building are currently operational.

 

If you have any questions, feel free to contact the Service Desk at (585) 385-8016 or by e-mail at oitservicedesk@sjfc.edu.

 

Thank you for your patience, 

OIT Service Desk

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

Signature

 

OIT Alert – Unplanned Outage – No Phone Service is Wegmans School of Nursing

SJFC Office of Information Technology

 

OIT Notification Number: 2018 – 62

 

Date: 08/16/2018

 

Title: OIT Alert – Unplanned Outage – Telephone Outage in Wegmans School of Nursing

 

Description:

 

Wegmans School of Nursing is currently experiencing a telephone outage, all phones in the building are down. All other systems are operating normally. We expect that phone service will be restored mid-morning on 08/17/2018 once the replacement equipment is installed. OIT will send out a communication once phone service is restored.

 

Thank you for your patience, please contact the OIT Service Desk if you have any questions.

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

Signature

 

OIT Alert: Unplanned Maintenance Complete – Document Imaging/AppXtender (BDMS)

SJFC Office of Information Technology

 

OIT Notification Number: 2018-61

 

Date: 08/16/2018

 

Title: OIT Alert: Unplanned Maintenance Complete – Document Imaging/AppXtender (BDMS)

 

Description:

 

Dear Colleagues,

 

Document Imaging/AppXtender (BDMS) is operational. One issue that was not resolved, is that the application is not accessible from Banner 8. BDMS can be accessed through Banner 9 or by using the shortcut in the Window start menu. We are working with the vendor to restore full functionality with Banner 8 and will send out a communication when the issue is resolved.

 

If you have any questions, feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

 

Thank you, 

OIT Service Desk

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

Signature

 

OIT Alert: Planned Maintenance – Sunday August 19th, 2018; 5:00 AM – 11:00 AM

SJFC Office of Information Technology

 

OIT Notification Number: 2018-59

 

Date: 08/16/2018

 

Title: OIT Alert: Planned Maintenance – Sunday August 19th, 2018; 5:00 AM – 11:00 AM

 

Description:

 

This Sunday, August 19th, 2018 during the normal maintenance time, 5:00 AM – 11:00 AM, we will be performing maintenance on our servers.  During this time, you may experience intermittent issues accessing all of the IT services on campus. Some of these include:

 

·         Outlook mail

·         Webmail

·         Citadel (p-drive, department file shares)

·         Blackboard

·         Campus Printing

·         Self-service password reset

·         Campus website

·         Student Gmail

 

If you have any questions, feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

 

Thank you, 

OIT Service Desk

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

Signature

 

OIT Announcement – Planned Maintenance for Security Updates

SJFC Office of Information Technology

 

OIT Notification Number: 2018-58

 

Date: 08/14/2018

 

Title: OIT Announcement –  Planned Maintenance for Security Updates

 

Description:

 

Dear Colleagues,

 

Today, Microsoft and Adobe released software patches and security updates. OIT will be rolling out these updates overnight to computers. If you are prompted to install the Microsoft updates, you can wait until the end of the day to install them.

Note: Some of the software updates will take an extended time to install. Please do not force your computer to shut down while the updates are being installed as doing so can corrupt the operating system (Windows) and make your computer unusable.

Please contact the Service Desk with any questions at x8016.

 

Thank you,

 

OIT Service Desk

Office of Information Technology

St. John Fisher College

e-mail: oitservicedesk@sjfc.edu

phone: (585) 385-8016

http://go.sjfc.edu/oithelp