OIT Alert: Unplanned Outage – Network Printing Issues

SJFC Office of Information Technology

 

OIT Notification Number: 2018-70

 

Date: 09-07-2018

 

Title: OIT Alert: Unplanned Outage – Network Printing Issues

 

Description:

 

OIT has received reports of printing issues with certain network printers on campus. Printers that are experiencing this issue may give a "Printer Off-line" error message when attempting to print. 

 

This issue is not impacting printers directly connected to computers.

 

If you are experiencing these problems with your network printer, please power off the device and leave it off for one minute. Power it back up and allow for 2-3 min before attempting to print again.

 

If you are still experiencing problems or would like assistance restarting your printer, please contact the Service Desk at x8016 if your printer does not begin printing normally after power cycling.

 

We are actively working to resolve this issue. Thank you for your patience.

 

 

Thank You

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp