OIT Announcement – Qualtrics Support Change

graphic of Qualtrics SignOn screen

OIT Notification Number: 2019-59
Date: 05/21/2019
Title: Qualtrics Support Change

Dear Qualtrics Users,
Qualtrics users seeking support are required to login to the Support Center in order to submit a Support Ticket. This change is a required security update that ensures the privacy of user accounts, including preventing anyone from posing as another user.

Four Steps to create an account using SSO:

    • Click on the Support Center Link
    • Click on “Sign in with SSO”
    • Organization ID = Enter sjfc (lowercase)
    • Log in with your SJFC network credentials

Reef Polling – Has a New Name

Reef Polling has a new name!

Reef is now iClicker Cloud and for students iClicker Reef. The company website adds text formally Reef Polling.
* The platform is the similar to other cloud based applications
* There is a update to software used by faculty
* OIT will be pushing the update to faculty/staff computers who already have Reef Polling installed on 8/15/17.
* Academic computers will be upgraded during reimaging this summer and will be completed prior to the start of the fall semester.

Support for Faculty:

* Attached iCloud Instructor Guide   pdf icon iCloud-Instructor-Guide.pdf
* community.macmillan.com/docs/DOC-7550-iclicker-cloud-instructor-getting-started-resources – links to Getting started resources on the company website
* iClicker Cloud Instructor – community.macmillan.com/community/iclicker-support/iclicker-instructor-support

Support for Students:

* Reef Student Application: Registration & Getting Started: community.macmillan.com/docs/DOC-7476-reef-student-application-registration-getting-started
* iClicker Student Support: community.macmillan.com/community/iclicker-support/iclicker-student-support/pages/iclicker-reef-student-application

If you have any concerns or questions feel free to contact the OIT Service Desk.

Thank you,
Office of Information Technology
OIT Service Desk
St. John Fisher College
e-mail: oitservicedesk@sjfc.edu
phone: (585) 385-8016