OIT ANNOUNCEMENT: Ensemble Video Maintenance

OIT Maintenance, Outages, and Security Words

SJFC Office of Information Technology

OIT Notification Number: 2019-32
Date: 03/18/2019
Title: OIT ANNOUNCEMENT: Ensemble Video Maintenance
Description:

Dear Campus Community,

On Wednesday, March 20th, from 6:30am until 7:30am, OIT will be performing maintenance to the Ensemble Video server. During this time access to and playback from Ensemble Video, uploading through Ensemble Anthem, and capture through Ensemble Studio will be unavailable on campus.

If you experience any issues with Ensemble after that time, please contact the OIT Service Desk.

Thank you,
OIT Service Desk

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St. John Fisher College
Office of Information Technology
OIT Service Desk
(585) 385-8016

http://go.sjfc.edu/oithelp

OIT Announcement: New Phish Alert Button

SJFC Office of Information Technology

 OIT Notification Number: 2019-30
Date: 03/08/2019
Title: New Phish Alert Button
Description:

Dear Colleagues,
In response to the latest increase in phishing emails to our community, OIT has been working to make the process of reporting suspicious emails to the OIT Service Desk easier. 

Today OIT will be deploying a “Phish Alert Button” (PAB) that will be available in your email client.  Please click this button whenever you receive a suspicious or potentially dangerous email. Upon clicking, the email will be deleted from your inbox and forwarded to the OIT Service Desk for immediate analysis.

https://projects.sjfc.edu/oitnewsfeeds/wp-content/uploads/sites/9/2019/03/image001.png

Here is additional information about the Phish Alert Button that may be helpful:

<![if !supportLists]>·        <![endif]>How do I use the Phish Alert Button in Exchange?

 

By using this new button, you will help us keep our organization safe and defend against cyber-attacks.


Thank you for your cooperation,
OIT Service Desk

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St. John Fisher College
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp

OIT Alert- Unplanned Outage – Turnitin Services Currently Unavailable

SJFC Office of Information Technology

OIT Notification Number: 2019-25
Date: 02/15/2019
Title: OIT Alert- Unplanned Outage – Turnitin Services Currently Unavailable

Description:
Turnitin has informed us that their servers are currently experiencing an issue and are unavailable to all users at this time. This affects both Turnitin within Blackboard as well as Turnitin.com.  We will be notified when service has been restored and we will communicate that out to campus when the issue is resolved.  

Thank you,
OIT Service Desk
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St. John Fisher College
Office of Information Technology
OIT Service Desk
(585) 385-8016
http://go.sjfc.edu/oithelp

OIT ALERT – Phishing Attempt

SJFC Office of Information Technology

OIT Notification Number: 2019-21
Date: 02/08/2019
Title: OIT ALERT –  Phishing Attempt

Description:
OIT has been made aware of a recent phishing attempt with the email subject “Email”. A phishing email is one that attempts to trick you into clicking a link and typing in your SJFC username and password, thereby compromising your network credentials. A screenshot of the phishing email is included below. 

If you responded to this email, clicked on the link, or have any questions related to this phishing attempt, please contact the OIT Service Desk at (585) 385-8016.

 Thank you,
OIT Service Desk

—————————————-

St. John Fisher College
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp  

 

 

Signature

OIT Alert: Unplanned Outage – Swipe Access for Copying and Scanning on MFP/Copiers

SJFC Office of Information Technology

OIT Notification Number: 2019-18
Date: 02/06/2019
Title: OIT Alert: Unplanned Outage – Swipe Access for Copying and Scanning on MFP/Copiers

Description:
Swipe access for copying and scanning on MFP/copiers is currently unavailable. OIT is working with our vendor and must perform emergency maintenance on our print system to resolve the issue. At 9:30 the print server will be rebooted and you will experience a brief interruption in printing. We will send a communication once the issue is resolved.

Thank you for your patience,
OIT Service Desk

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St. John Fisher College
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp

OIT ALERT – Unplanned Outage – Blackboard Issue Resolved

SJFC Office of Information Technology

OIT Notification Number: 2019-16
Date: 02/01/2019
Title: OIT ALERT – Unplanned Outage – Blackboard Issue Resolved
Description:  Blackboard is now accessible. 

This outage was attributed to a broader issue with an authentication service.

Thank you for your patience,

OIT Service Desk

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St. John Fisher College
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp

OIT ALERT – Unplanned Outage – Blackboard

SJFC Office of Information Technology

OIT Notification Number: 2019-14
Date: 02/01/2019
Title: OIT ALERT – Unplanned Outage – Blackboard

Description:
Blackboard is currently down. OIT is working to resolve the issue. We will provide updates as they are available.

Thank you for your patience.

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St. John Fisher College
Office of Information Technology
OIT Service Desk
(585) 385-8016
http://go.sjfc.edu/oithelp

REMINDER: OIT Announcement | Blackboard Upgrade |

SJFC Office of Information Technology 

OIT Notification Number: 2018-95
Date: 12/12/2018
Title: REMINDER: OIT Announcement |Blackboard Upgrade|

Dear Campus Community,
The Blackboard system will be upgraded during the holiday break. The system will be unavailable from Sunday, December 30th at 11:30 pm until Wednesday, January 2nd at 5pm. You will not be able to login to Blackboard during this timeframe. We will notify the campus once the upgrade is complete and the system is accessible.

There are a few new features that will be available after the upgrade is complete, including:

  • Attendance tracking
  • Cloud file integration
  • Leaving audio feedback on student work
  • Grading within the BB Instructor app on mobile devices

For more information on any of these features, please see the attached What’s New in BB resource.

Please note, Spring 2019 course shells have been created and are available to instructors in preparation for the upcoming semester. Additional resources for Blackboard are always available on the Educational Technology website: https://www.sjfc.edu/services/educational-technology/technologies/.

If you have any questions, feel free to contact the Service Desk at (585)385-8016 or email us at oitservicedesk@sjfc.edu

Thank you,


St. John Fisher College
Office of Information Technology
OIT Service Desk
(585) 385-8016
http://go.sjfc.edu/oithelp

 

 

 

OIT Announcement: Scheduled Maintenance

SJFC Office of Information Technology

OIT Notification Number: 2018-94
Date: 12/12/2018
Title: OIT Announcement: Scheduled Maintenance
Description:
This Sunday, December 16, 2018 during the normal maintenance time, 5:00 AM – 11:00 AM, we will be performing maintenance on our servers.  During this time, you may experience intermittent issues accessing all of the IT services on campus. Some of these include:

  • Outlook mail
  • Webmail
  • Citadel (p-drive, department file shares)
  • Blackboard
  • Campus Printing
  • Self-service password reset
  • Campus website
  • Student Gmail

 If you have any questions, feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

Thank you

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St. John Fisher College
Office of Information Technology
OIT Service Desk
(585) 385-8016
http://go.sjfc.edu/oithelp

OIT Alert: Planned Maintenance – Adobe / Microsoft Windows Updates

SJFC Office of Information Technology

 

OIT Notification Number: 2018-93

 

Date: 12-11-2018

 

Title: OIT Alert: Planned Maintenance – Adobe / Microsoft Windows Updates

 

Description: Today, Microsoft and Adobe released software patches and security updates. OIT will be rolling out these updates overnight to computers. If you are prompted to install the Microsoft updates, you can wait until the end of the day to install them. Note: Some of the software updates will take an extended time to install. Please do not force your computer to shut down while the updates are being installed as doing so can corrupt the operating system (Windows) and make your computer unusable. Please contact the Service Desk with any questions at x8016.

 

Thank you,


OIT Service Desk

Office of Information Technology

St. John Fisher College

e-mail: oitservicedesk@sjfc.edu

phone: (585) 385-8016

http://go.sjfc.edu/oithelp