OIT Security Alert – Phishing Attempt Threat Advisory: “Urgent Request”

Phishing alert

SJFC Office of Information Technology

OIT Notification Number: 2019 – 44
Date: 04/24/2019
Title: OIT Security Alert – Phishing Attempt Threat Advisory: “Urgent Request

 

Description:
OIT has received reports of a recent phishing attempt with the email subject “Urgent Request”. A Phishing email is one that attempts to trick you into performing an action (click a link, provide credentials, purchase gift cards etc.) by posing as a legitimate sender. If you have received this email please click on the Phish Alert button in Outlook to report and delete this email.

A screenshot of the Phishing email is included below:

 

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If you responded to this email, clicked on the link or have any questions related to this phishing attempt please contact the OIT Service Desk at (585) 385-8016.

 

Please feel free to contact us if you have any questions.

Thank you,

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OIT Service Desk
Office of Information Technology
St. John Fisher College
e-mail: oitservicedesk@sjfc.edu

phone: (585) 385-8016
http://go.sjfc.edu/oithelp

 

OIT Announcement – Planned Maintenance – BDM (Appxtender/Document Imaging) Upgrade

OIT Maintenance, Outages, and Security Words

SJFC Office of Information Technology

OIT Notification Number: 2019-42

Date: 04/22/2019

Title: OIT Announcement – Planned Maintenance – BDM (Appxtender/Document Imaging) Upgrade

Description:

Activity: BDM (Appxtender/Document Imaging) Upgrade

What is happening?

The BDM (Appxtender/Document Imaging) system will be undergoing an upgrade

When is it occurring?

The BDM (Appxtender/Document Imaging) system will be down and unavailable from 5:00 AM on Monday, April 29 through 8:00 PM on Tuesday, April 30  

What systems are affected?

BDM (Appxtender/Document Imaging) only

Banner Application WILL NOT be affected

Impact to Users

Since BDM will be down, users will NOT be able to access BDM and will not be able to perform functions such as view documents in Banner, Scanning documents in Banner, or Indexing in Banner.

If you have any questions, please feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

Thank you,

OIT Service Desk
Office of Information Technology
St. John Fisher College
e-mail: oitservicedesk@sjfc.edu
phone: (585) 385-8016
http://go.sjfc.edu/oithelp

OIT Announcement – Blackboard Upgrade Announcement

Blackboard Logo

Please view the attached Pre-Semester Prep documentation for specific instructions on the course copy process and how to make your course available to students.

If you have any questions, please feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

 Thank you,
OIT Service Desk
Office of Information Technology
St. John Fisher College
e-mail: oitservicedesk@sjfc.edu
phone: (585) 385-8016
http://go.sjfc.edu/oithelp

OIT Alert – Planned Maintenance – Servers

OIT Maintenance, Outages, and Security Words

SJFC Office of Information Technology

OIT Notification Number: 2019-35
Date: April 11th, 2019
Title: OIT Alert – Planned Maintenance – Servers 

Description:
This Sunday, April 14th, 2019 during the normal maintenance time, 5:00 AM – 11:00 AM, we will be performing maintenance on our servers.  During this time, you may experience brief intermittent issues accessing some IT services on campus, such as Citadel file shares and printing. 

If you have any questions, feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

Thank you,
OIT Service Desk
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St. John Fisher College
OIT Service Desk
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp

 

OIT ANNOUNCEMENT: Ensemble Video Maintenance

OIT Maintenance, Outages, and Security Words

SJFC Office of Information Technology

OIT Notification Number: 2019-32
Date: 03/18/2019
Title: OIT ANNOUNCEMENT: Ensemble Video Maintenance
Description:

Dear Campus Community,

On Wednesday, March 20th, from 6:30am until 7:30am, OIT will be performing maintenance to the Ensemble Video server. During this time access to and playback from Ensemble Video, uploading through Ensemble Anthem, and capture through Ensemble Studio will be unavailable on campus.

If you experience any issues with Ensemble after that time, please contact the OIT Service Desk.

Thank you,
OIT Service Desk

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St. John Fisher College
Office of Information Technology
OIT Service Desk
(585) 385-8016

http://go.sjfc.edu/oithelp

OIT Announcement: New Phish Alert Button

SJFC Office of Information Technology

 OIT Notification Number: 2019-30
Date: 03/08/2019
Title: New Phish Alert Button
Description:

Dear Colleagues,
In response to the latest increase in phishing emails to our community, OIT has been working to make the process of reporting suspicious emails to the OIT Service Desk easier. 

Today OIT will be deploying a “Phish Alert Button” (PAB) that will be available in your email client.  Please click this button whenever you receive a suspicious or potentially dangerous email. Upon clicking, the email will be deleted from your inbox and forwarded to the OIT Service Desk for immediate analysis.

https://projects.sjfc.edu/oitnewsfeeds/wp-content/uploads/sites/9/2019/03/image001.png

Here is additional information about the Phish Alert Button that may be helpful:

<![if !supportLists]>·        <![endif]>How do I use the Phish Alert Button in Exchange?

 

By using this new button, you will help us keep our organization safe and defend against cyber-attacks.


Thank you for your cooperation,
OIT Service Desk

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St. John Fisher College
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp

OIT Alert- Unplanned Outage – Turnitin Services Currently Unavailable

SJFC Office of Information Technology

OIT Notification Number: 2019-25
Date: 02/15/2019
Title: OIT Alert- Unplanned Outage – Turnitin Services Currently Unavailable

Description:
Turnitin has informed us that their servers are currently experiencing an issue and are unavailable to all users at this time. This affects both Turnitin within Blackboard as well as Turnitin.com.  We will be notified when service has been restored and we will communicate that out to campus when the issue is resolved.  

Thank you,
OIT Service Desk
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St. John Fisher College
Office of Information Technology
OIT Service Desk
(585) 385-8016
http://go.sjfc.edu/oithelp

OIT ALERT – Phishing Attempt

SJFC Office of Information Technology

OIT Notification Number: 2019-21
Date: 02/08/2019
Title: OIT ALERT –  Phishing Attempt

Description:
OIT has been made aware of a recent phishing attempt with the email subject “Email”. A phishing email is one that attempts to trick you into clicking a link and typing in your SJFC username and password, thereby compromising your network credentials. A screenshot of the phishing email is included below. 

If you responded to this email, clicked on the link, or have any questions related to this phishing attempt, please contact the OIT Service Desk at (585) 385-8016.

 Thank you,
OIT Service Desk

—————————————-

St. John Fisher College
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp  

 

 

Signature

OIT Alert: Unplanned Outage – Swipe Access for Copying and Scanning on MFP/Copiers

SJFC Office of Information Technology

OIT Notification Number: 2019-18
Date: 02/06/2019
Title: OIT Alert: Unplanned Outage – Swipe Access for Copying and Scanning on MFP/Copiers

Description:
Swipe access for copying and scanning on MFP/copiers is currently unavailable. OIT is working with our vendor and must perform emergency maintenance on our print system to resolve the issue. At 9:30 the print server will be rebooted and you will experience a brief interruption in printing. We will send a communication once the issue is resolved.

Thank you for your patience,
OIT Service Desk

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St. John Fisher College
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp

OIT ALERT – Unplanned Outage – Blackboard Issue Resolved

SJFC Office of Information Technology

OIT Notification Number: 2019-16
Date: 02/01/2019
Title: OIT ALERT – Unplanned Outage – Blackboard Issue Resolved
Description:  Blackboard is now accessible. 

This outage was attributed to a broader issue with an authentication service.

Thank you for your patience,

OIT Service Desk

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St. John Fisher College
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp